Video
Accreditation Information:
Course Outline:
Hour 1
- Recognizing the Differences in Management & Leadership
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- What makes a good manager?
- The technical side of the supervisor’s job
- What makes a good leader?
- Traits of authentic leaders
- Managing the interdisciplinary team
- The Complexity of Interdisciplinary Team Work
- Characteristics of a Good Interdisciplinary Team
- Respecting & Understanding Roles
Hour 2
- Keys to Prioritizing Clinical and Financial Outcomes of the Department
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- Focusing on Outcomes
- Set long term goals, then break into incremental goals
- The art of achieving outcomes
- Know Your Team Players
- Celebrate successes
- Follow company values, policies & expectations
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- Assuring the Rules
- Regulatory rules -Company policies
- Recognize areas that may be different between companies
- Self-assessment of strengths and weaknesses
- Rating strengths and weaknesses
Hour 3
- Understanding the Employees Perspective
- Survey results of healthcare employees
- Significance of engagement
- Result of Gallup poll 2017
- Rules of Engagement
- Points for engaging employees
- Managing difficult employees
- types of difficult behaviors
- Set them up for Success
- Document all communication -Stay objective
Hour 4
- Tuckman’s Developmental Sequence in Small Groups
- Forming
- Storming
- Norming
- Performing
- Adjourning
- Managing your time
- Three kinds of management time
- The Monkey-on-the-back Metaphor
- Practical Tips for Time Management
- Prioritize goals daily
- Empower Staff