Crisis Resource Management

Goals & Objectives:

Course Overview

Understanding crisis resource management (CRM) and utilization of the concepts within team emergent responses can improve patient outcomes. The course will outline CRM concepts and demonstrate the application within emergent situations in healthcare. CRM concepts discussed will include leadership and followership, role identity and clarity, effective communication strategies, situational awareness, resource allocation, and dynamic decision making. Physicians, advanced practice providers, nurses, respiratory therapists, pharmacists, and other health team members should understand CRM to improve their performance in emergent team responses and ultimately improve patient outcomes. CRM framework is also applicable in medical and environmental emergent situations where teams work together to ensure patient safety.

Learning Outcomes

Upon completing this course, the learner should be able to:

• Examine the history of crisis resource management (CRM) and its application in healthcare.
• Assess the major realms of the CRM framework and how they are incorporated in team responses.
• Compare the communication techniques used in CRM.
• Identify resource allocation application during an emergent event.
• Apply the process of dynamic decision making in an emergent situation.
• Analyze the importance of role clarity in team management through case study analysis.